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  • Need a little inspiration?

    Grasshopper.com is trying to sell you a service, but the way they are doing it is by reminding everyone that our dreams are only a reach away. I believe it to be so. ENJOY http://tiny.cc/UgYnr
  • One of our favorite Customer Experience Guru’s

    Check out Arnold Beekes at www.properway.com - great ideas, well presented. A little wordy at times, but well worth the read.

The Top 10 Things to Consider When Things aren’t Feeling Just Right at the Office.

uh oh somethings wrong

Everyday isn’t “business as usual”.  Sometimes there are blank stares or no eye-contact at all between employees.  Sometimes there seems to be more meetings in the hallway than in the conference room. Sometimes everyone is late and feels like the office is empty by 4:55pm.

Managers and owners need to pay attention to their instincts; when something doesn’t seem just right, it probably isn’t. And ignoring it won’t make it go away.

 

What to do?

Read more »

How do people learn?

Traditionally it is thought that everyone has one preferred way to learn:

  • Seeing it  OR
  • Hearing it  OR
  • Doing it.

 Accelerate ROI would like to suggest that with the increase of information and informational stimulus, that our generation of workers are best reached by “experiential learning”.

 What is experiential learning? To Accelerate ROI it means when learning creates  a new perspective or a change of heart. Accelerate ROI believes experiential learning happens in groups, when people can observe learning in others and when the entire group has a shared experience.

The “AHA” moment in learning can happen when a student:

  • Observes a fellow student make transformative changes in behavior based on learning.
  • Connects a learning with a personal sense of truth.
  • Takes a risk to try something new.
  • Is compelled to tell someone else what they have learned.
  • Learns something once, and remembers it forever.

Accelerate ROI’s goal is to create experiential learning for business teams for improved performance and job satisfaction.

 

Trends in the Workplace 2012

Today, everyone is a forecaster. With information and images at our fingertips, it appears anyone can make a case that a personal preference could be “trend” or will soon be.

 

 

So after scouring the internet and surveying our favorite resources, we offer these observations for our readers on what could be trends for 2012. We consider them from the employee seat and the employer’s.

  • Quality of Life: Home is Work and Work is Home.
  • Digital World: Connected but Not-Protected.
  • Mentoring Vs. Development: Self-Help Growth Programs.
  • Space Shifting: The Environment Morphs and is Mobile
  • Culture Vs. Rules: Increasing Trust

For more read on… Read more »

r.o.i. Design’s Journey to Accelerate ROI

r.o.i. Design went on a journey in 2003.  In the spring, the staff of 10 professionals were restless and unhappy. One  Sunday in March, owner, Mary, came home from a day at the office and announced to her husband, “I quit”! She had spent the day with administrative and organizational work, alone.

It was no longer fun;  the staff were at odds with the owner, there was the sense of “us verse them”.  Staff gathered in the break room and parking lot to share their complaints and concerns versus the open office.

Shortly after Mary’s admission of defeat, she was making a sales call to a builder who happened to have engaged a trainer for his group. They talked about the cultural conversion going on within the organization and Mary announced she wasn’t going to leave until she met this trainer. Read more »

The Secret is Out – Companies Need to Trust and Build Integrity Within

It seems like only a few months ago Accelerate ROI found themselves talking to potential customers about our programs and their response was a blind stare. We were invisible or foreign beyond recognition. It was as if a conversation bubble showed up over their heads before they could speak. And in that conversation bubble it read: “We don’t have those problems. “We have a great HR department.” “Have you been talking to my wife?”

But now the word is out in a way that people will accept it. Psychology Today and the Financial Times both published articles about trust in the workplace this summer of 2011. And the tweets have been mounting up, more than 500 in one day. (See snipits below)

The companies that ignore this message are going to be rebuilding their workforce and adding new programs that builds better teams and more trust within their culture. Don’t wait. Read more »

Can People Change?

Today, I met with a client who said, “I am sorry, but I don’t believe people can change.” After giving him a frozen look, he said, “Have you experienced people changing?” And I said, “Yes!”

We spent time discussing what true change is, and how to test if change is real and how to trust it. So after a while I asked him, “You basically don’t trust people, right?” He laughed and said, “Probably not, should I?” Read more »

“Corporate” Any Group with Common Goals (Even the Family)

Maybe it’s because it is summer and we are watching families go on vacations and return as tired as they were before they left. Do we need to be just as concerned about the dysfunction in families as in our businesses? Maybe, just maybe, both the office and the home could be improved with the same kinds of changes in behavior.

Are families so stressed today, that they are forced to be organized like businesses with schedules, charts and points?  Read more »

In Honor of Dad

This is a business blog.

John Candy Wasn't My Dad

My Dad was a business man; probably better described as a sales man. I have two older brothers but I am the one that caught the “business” gene.

He and I weren’t close, but  I paid close attention and here are some anecdotal stories about my Dad- Read more »

The Secret Formula

A few years ago, experts concluded there wasn’t a secret formula to creating positive and sustainable change. The world was too diverse and impossible to predict.

Change, revised strategies and related success was just as much about chance as it was about strategy.

But when Egyptian citizens appear to have been able to change the recording of history and the fate of the future by their actions in March of 2011, we re-examine whether or not there is a formula for change.

Corporate Fortitude has paid special attention to those reports that have aligned the Egyptian coupe to the American Revolution. The soil of our fathers and of our sons is rich with meaning and power” says an interviewee.

Corporate Fortitude recognizes the role of technology and social media in this “current event”. The power of communication is available to the masses through hand held, satellite driven technologies. Censorship requires a global “wall” that for the most part is not possible.

We humbly suggest that many of the following components need to be included in a strategy to create lasting change (for a country, a company, a family,….)

1. The ideas come from and are executed by the cultural masses. This means for many companies the “workers”, for countries the “citizens”, for familes “the un-empowered”.
2. The most successful tool for communication and information is NOT the official one but the grass roots, viral, electronic, most open ended means to send and ask for information. Before today’s technology, this was the spontaneous “town hall” meeting. Today it is the literate post, multiple posts and direct conversations in social and electronic media.
3. The outcomes are not predictable, or measureable by the powers in place but by the entire community within and outside of the circumstance. The global community can weigh in at any moment on the viability, the value of or the attractiveness of, an idea or plan.

Chuck, the Paranoid Manager, and his Team

After a scary morning, Chuck, the boss composes himself with a Cafe Americano and a video game. Two of his best performers stopped the daily sales meeting with a request for a change to the meeting. He asked them to meet him 30 minutes later. Their follow-up meeting was brief, orderly and to his surprise, helpful. It reminded him of old times. Read more »

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