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  • Need a little inspiration?

    Grasshopper.com is trying to sell you a service, but the way they are doing it is by reminding everyone that our dreams are only a reach away. I believe it to be so. ENJOY http://tiny.cc/UgYnr
  • One of our favorite Customer Experience Guru’s

    Check out Arnold Beekes at www.properway.com - great ideas, well presented. A little wordy at times, but well worth the read.

The Top 10 Things to Consider When Things aren’t Feeling Just Right at the Office.

Everyday isn’t “business as usual”.  Sometimes there are blank stares or no eye-contact at all between employees.  Sometimes there seems to be more meetings in the hallway than in the conference room. Sometimes everyone is late and feels like the office is empty by 4:55pm. Managers and owners need to pay attention to their instincts; [...]

How do people learn?

Traditionally it is thought that everyone has one preferred way to learn: Seeing it  OR Hearing it  OR Doing it.  Accelerate ROI would like to suggest that with the increase of information and informational stimulus, that our generation of workers are best reached by “experiential learning”.  What is experiential learning? To Accelerate ROI it means [...]

The Secret is Out – Companies Need to Trust and Build Integrity Within

It seems like only a few months ago Accelerate ROI found themselves talking to potential customers about our programs and their response was a blind stare. We were invisible or foreign beyond recognition. It was as if a conversation bubble showed up over their heads before they could speak. And in that conversation bubble it read: [...]

Can People Change?

Today, I met with a client who said, “I am sorry, but I don’t believe people can change.” After giving him a frozen look, he said, “Have you experienced people changing?” And I said, “Yes!” We spent time discussing what true change is, and how to test if change is real and how to trust [...]

“Corporate” Any Group with Common Goals (Even the Family)

Maybe it’s because it is summer and we are watching families go on vacations and return as tired as they were before they left. Do we need to be just as concerned about the dysfunction in families as in our businesses? Maybe, just maybe, both the office and the home could be improved with the same kinds of changes [...]

The Secret Formula

A few years ago, experts concluded there wasn’t a secret formula to creating positive and sustainable change. The world was too diverse and impossible to predict. Change, revised strategies and related success was just as much about chance as it was about strategy. But when Egyptian citizens appear to have been able to change the [...]

Chuck, the Paranoid Manager, Part 2

It’s the first company sales meeting of the new year and as the boss stands up to start the agenda, two senior sales people interrupt him. “Chuck, we were hoping we might be able to change how we run these meetings this year.” Dumbfounded Chuck scans the room for eye contact with other team members to quickly see [...]

Why we don’t trust Chuck, the Paranoid Boss.

It’s the first day after the holiday break,and your boss steps into your cubicle and says “Morgan, this year is going to be different. We are going to be friends”. After you start breathing again, you might quickly get up and look around to see if anyone heard the conversation. Hoping they didn’t, you crouch [...]

“Don’t be Afraid; We are all Your Friends around Here”; The Universal Cultural Fear of Change

At a recent consulting session, I found myself quoting Natasha (of Boris and Natasha) from the Rocky and Bullwinkle show. I left out the Yiddish reference, “Don’t be afraid my little Babuska…” but I think I used my cartoon Russian accent. The situation that created the opportunity to use my memory of childhood famous quotes, was [...]

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