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  • Need a little inspiration?

    Grasshopper.com is trying to sell you a service, but the way they are doing it is by reminding everyone that our dreams are only a reach away. I believe it to be so. ENJOY http://tiny.cc/UgYnr
  • One of our favorite Customer Experience Guru’s

    Check out Arnold Beekes at www.properway.com - great ideas, well presented. A little wordy at times, but well worth the read.

Trends in the Workplace 2012

Today, everyone is a forecaster. With information and images at our fingertips, it appears anyone can make a case that a personal preference could be “trend” or will soon be.     So after scouring the internet and surveying our favorite resources, we offer these observations for our readers on what could be trends for 2012. We [...]

Can People Change?

Today, I met with a client who said, “I am sorry, but I don’t believe people can change.” After giving him a frozen look, he said, “Have you experienced people changing?” And I said, “Yes!” We spent time discussing what true change is, and how to test if change is real and how to trust [...]

Chuck, the Paranoid Manager, Part 2

It’s the first company sales meeting of the new year and as the boss stands up to start the agenda, two senior sales people interrupt him. “Chuck, we were hoping we might be able to change how we run these meetings this year.” Dumbfounded Chuck scans the room for eye contact with other team members to quickly see [...]

Why we don’t trust Chuck, the Paranoid Boss.

It’s the first day after the holiday break,and your boss steps into your cubicle and says “Morgan, this year is going to be different. We are going to be friends”. After you start breathing again, you might quickly get up and look around to see if anyone heard the conversation. Hoping they didn’t, you crouch [...]

Convert your Employees to Raving, Passionate, Motivated FANS!

      Hiring and firing staff is one of the most unpopular manager roles. Not only is it not fun, the average cost of replacing an existing employee typically is equal to 50-80% of the new hire’s first year salary. Those costs are not alway easy to track since the inefficiency is subtle; but [...]

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