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  • Need a little inspiration?

    Grasshopper.com is trying to sell you a service, but the way they are doing it is by reminding everyone that our dreams are only a reach away. I believe it to be so. ENJOY http://tiny.cc/UgYnr
  • One of our favorite Customer Experience Guru’s

    Check out Arnold Beekes at www.properway.com - great ideas, well presented. A little wordy at times, but well worth the read.

The Top 10 Things to Consider When Things aren’t Feeling Just Right at the Office.

Everyday isn’t “business as usual”.  Sometimes there are blank stares or no eye-contact at all between employees.  Sometimes there seems to be more meetings in the hallway than in the conference room. Sometimes everyone is late and feels like the office is empty by 4:55pm. Managers and owners need to pay attention to their instincts; [...]

How do people learn?

Traditionally it is thought that everyone has one preferred way to learn: Seeing it  OR Hearing it  OR Doing it.  Accelerate ROI would like to suggest that with the increase of information and informational stimulus, that our generation of workers are best reached by “experiential learning”.  What is experiential learning? To Accelerate ROI it means [...]

Can People Change?

Today, I met with a client who said, “I am sorry, but I don’t believe people can change.” After giving him a frozen look, he said, “Have you experienced people changing?” And I said, “Yes!” We spent time discussing what true change is, and how to test if change is real and how to trust [...]

Why we don’t trust Chuck, the Paranoid Boss.

It’s the first day after the holiday break,and your boss steps into your cubicle and says “Morgan, this year is going to be different. We are going to be friends”. After you start breathing again, you might quickly get up and look around to see if anyone heard the conversation. Hoping they didn’t, you crouch [...]

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