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  • Need a little inspiration?

    Grasshopper.com is trying to sell you a service, but the way they are doing it is by reminding everyone that our dreams are only a reach away. I believe it to be so. ENJOY http://tiny.cc/UgYnr
  • One of our favorite Customer Experience Guru’s

    Check out Arnold Beekes at www.properway.com - great ideas, well presented. A little wordy at times, but well worth the read.

The Top 10 Things to Consider When Things aren’t Feeling Just Right at the Office.

Everyday isn’t “business as usual”.  Sometimes there are blank stares or no eye-contact at all between employees.  Sometimes there seems to be more meetings in the hallway than in the conference room. Sometimes everyone is late and feels like the office is empty by 4:55pm. Managers and owners need to pay attention to their instincts; [...]

Trends in the Workplace 2012

Today, everyone is a forecaster. With information and images at our fingertips, it appears anyone can make a case that a personal preference could be “trend” or will soon be.     So after scouring the internet and surveying our favorite resources, we offer these observations for our readers on what could be trends for 2012. We [...]

The Secret is Out – Companies Need to Trust and Build Integrity Within

It seems like only a few months ago Accelerate ROI found themselves talking to potential customers about our programs and their response was a blind stare. We were invisible or foreign beyond recognition. It was as if a conversation bubble showed up over their heads before they could speak. And in that conversation bubble it read: [...]

Can People Change?

Today, I met with a client who said, “I am sorry, but I don’t believe people can change.” After giving him a frozen look, he said, “Have you experienced people changing?” And I said, “Yes!” We spent time discussing what true change is, and how to test if change is real and how to trust [...]

Chuck, the Paranoid Manager, and his Team

After a scary morning, Chuck, the boss composes himself with a Cafe Americano and a video game. Two of his best performers stopped the daily sales meeting with a request for a change to the meeting. He asked them to meet him 30 minutes later. Their follow-up meeting was brief, orderly and to his surprise, helpful. [...]

Chuck, the Paranoid Manager, Part 2

It’s the first company sales meeting of the new year and as the boss stands up to start the agenda, two senior sales people interrupt him. “Chuck, we were hoping we might be able to change how we run these meetings this year.” Dumbfounded Chuck scans the room for eye contact with other team members to quickly see [...]

Why we don’t trust Chuck, the Paranoid Boss.

It’s the first day after the holiday break,and your boss steps into your cubicle and says “Morgan, this year is going to be different. We are going to be friends”. After you start breathing again, you might quickly get up and look around to see if anyone heard the conversation. Hoping they didn’t, you crouch [...]

Convert your Employees to Raving, Passionate, Motivated FANS!

      Hiring and firing staff is one of the most unpopular manager roles. Not only is it not fun, the average cost of replacing an existing employee typically is equal to 50-80% of the new hire’s first year salary. Those costs are not alway easy to track since the inefficiency is subtle; but [...]

“Don’t be Afraid; We are all Your Friends around Here”; The Universal Cultural Fear of Change

At a recent consulting session, I found myself quoting Natasha (of Boris and Natasha) from the Rocky and Bullwinkle show. I left out the Yiddish reference, “Don’t be afraid my little Babuska…” but I think I used my cartoon Russian accent. The situation that created the opportunity to use my memory of childhood famous quotes, was [...]

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